Worst Service

The 1 star is really there because i had no other option.

I spoke to a consultant due to not receiving money after withdrawing, this was on the 20th of October. I was given a TAT of 7 working days after i explained what the situation is. I had to follow up and log complaints and i still have not been assisted. 7 working days has passed and i still don't have any update, i called the branch manager today and she told me they will log another request, that will take another 7 working days, that's if i will even receive my money.

The service is appalling and none of your staff members wants to take accountability, no has a sense of urgency.

Vanessa has not been of any help as well yet she called when i logged a complaint, but that clearly was just to shut me up.