Worst service

Even when you put in a complaint you still do not get any service from this bank i was lucky to receive a call a week after my first complaint on witch a very *********** person tried to explain to me what is going on on my statement i do know how to read my statement instead of actually listening to problem to try and get to a solution so from branch level to head office no one can you recover your own money after giving them arn numbers of the transactions even if you phone head office your calls are just cut off when they hear it is a complaint so thank you fnb for exceptional service