WORST SERVICE!!!!

I have been trying to close my account for a week! I tried speaking to an agent in their secure chat, this morning and every time I would request for my account to be closed, the service would get "disconnected" and I would be transferred to a new agent. This happened 4 times!!. I then called customer service and was told I have to pay a fee to close my account!!! what nonsense business is this? When I initally asked them to close my account, they then charged me my monthly fees, now I'm being asked for more money to close it?? I'm so discussed with FNB. How many times do I have to ask for ONE THING!!!! Close my account NOW!!!!