Worst service

I made each month my payment to my credit card To my surprise my card was blocked.I phone credit card division that transfer me to collections department. THEY INFORMED ME I MUST PSID IN R1050 TO UNBLOCK MY CARD WICH IDID ON SATURDAY AS I ALSO WANT TO SHIFT MY STRAIGHT SIDE TO MY BUDGET SIDE OVER 60 MONTHS.I CALLED THEM ON SATURDAY AS I AM A PREMIER ACCOUNT HOLDER I THOUGHT I WOULD BE EASILY ASSIST.TO MY SURPRISE THEY SEND MY FROM ONE DEPARTMENT TO ANOTHER WITHOUT ANY ASSISTANCE. IT IS A NIGHTMARE