MM
Marné Minnaar
1 reviews | Active since Feb 2019
29 Apr 2019, 13:38
Worst service
I recently moved to FNB. On Thursday I paid money into my gold cheque account. When I wanted to pay at Checkers my card got declined. At the ATM the slip informed me that my account is frozen. Nobody from FNB called me inform me that there is a problem with my FNB account and that they are planning to froze it. Tried to call the customer care, just so nobody can answer the phone. Went to the Kroonstad branch, only to find one consultant available. This is the most pathetic service I have received from any business. Already disgusted I moved to FNB.
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FNB (First National Bank)'s replyOfficial
29 Apr 2019, 14:18 Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply29 Apr 2019, 14:18
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)