Worst Service

I contacted FNB at the beginning of the month concerning a credit card. After various follow-ups on my side (not theirs), I was informed that my debit order for the credit card had not gone through. On the 18th I completed the ENTIRE process from scratch taking about 20 minutes. Today at 10:00 am I followed up once again after not hearing from them. Once again I was told that the debit order had not been authorised, even though I had authorised it on the 18th already. The lady I spoke to advised that she would speak to her Team leader and would phone me back as I was running out of airtime. This all took place at 10:00 am and I am still waiting for my callback. This is hands down the worst service I have ever received from FNB. They do not follow up, they do not provide feedback and when you ask them what the problem is, they are not able to advise.