Worst service

I went to FNB in zevenwacht mall about 2 weeks ago to find out the procedure of money being sent to me from a business in United kingdom as I worked there and they need to transfer money owed to me. Firstly no one knew how I was suppose to send me my account details and I was told to send it with the branch code in front of the account number which I did and when the money was suppose to reflect in my account it didn't. So I sent the company a email asking if the money was sent and they said it's hanging at my bank. So today I decided to go to FNB in zevenwacht to have this query sorted. I got my number and sat down for about 15 min only to hear the host lady tell us that the bank is offline and we need to leave. However there was still consultants busy assisting people. It's not the first time that I find their service poor but always held it back until now. Thanx to them I could not have my issue resolved and this was the only day I was available. The closing date for salaries in my company is today and now I have to wait another month for my money thanx to their pathetic bank service.