LK
Lindiwe K

1 reviews | Active since Apr 2017

04 Jul 2017, 11:39

Worst service

<p>My account was debited without my authorisation on the 30th of June 2017, I immediately stopped the the debit order through my cellphone and then called the bank so I could reverse the debit orders I waited for 1hr30min on the line while the voice recorder kept saying they will attend to my call they're currently experiencing higher than normal call volume, I tried again on Monday 3rd of July 2017 same thing thing happened, I tried again on Tuesday 4th of July 2017 same thing thing happened.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2017, 12:41
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get resolution and to address service failure .We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***