Worst Service

I normally praise FNB for banking excellence but for the passed week i have had nothing but disgusting service filled with empty promises. Of all the banks, FNB is the only bank that doesn't give you stamped bank statements at the ATM which leaves people that work in a pickle of having to get off work. I couldn't do that so i called them to organise that a STAMPED one be sent to me. I was assured by Nomagugu Mbane i would receive it in 48 hours, but due to the high volume of requests would have it sent by Friday 10 November. I calmly accepted this. Came Friday, still nothing. I then called and the lady said she would call me back with feed back. She still hasn't. On Monday, i called and was promised to have it by COB of which i still have not received it. I have called twice this morning after Fortunate promised to get back to me within an hour, two hours late, she was nowhere to be found. another lady promised to get back to me when i called to speak to Fortunate and i am still awaiting that but am not holding my breath about it. Whats worse is that NOBODY is telling me whether i will receive it or not and i am gatvol! I have been given the run around using my time, energy and airtime! I am disappointed to say the least and angry for being made a fool by FNB. They ask "how can we help you?" but DON'T help when you answer! Disgusting!