1 reviews | Active since Jul 2016

21 Aug 2017, 09:22

Worst service

I am Premier Cheque Account holder with FNB, which is onw of the top tiers accounts that FNB offers. My monthly service fees are R200 and I don't mind paying but then do the service Being put on hold each day for 20 minutes at a time is no joke and all your machines say is we are experiencing a high volume of calls at the moment Your institution is ridiculous

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Aug 2017, 11:03
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)