JO
Johan O

1 reviews | Active since Mar 2009

07 Feb 2017, 08:12

Worst Service

<p>I have had the worst experience in opening a business acc with this bank. After a personal friend at the bank stepped in, we got it sorted otherwise we would never get it sorted -banks Fault, but no excuse is forthcoming. Now after 3 weeks I still dont have the card for the acc, never asked for it to be courierd as I do not hold an office to wait for them. Now that I complain again they want me to pay for a replacement card!!!</p> <p>I have opened another business acc but will now close it -not send Fica docs as I have lost faith in this bank I have personally banked with them for as long a they exist but have my doubts now and might have to look for other bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Feb 2017, 08:29
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)