MS
Mokgaetjie S

1 reviews | Active since Jan 2017

10 Jan 2017, 17:09

Worst service

<p>I am really dissapointed with Fnb, I was at Lebowakgomo branch to make a deposit in coins of less than R1000 nd I asked the teller to swap for me so I can make the deposit at the Atm but she told me it is not possible I have to Do it inside the bank as they also have to benefit .. Fnb always advices us to use the Atm but the teller tells me she has to benefitbu charging R r60. I told her the reason I want to do the deposit inside is because I need the money to be exactly that but she said the time she takes to count and verify the money is what I'm paying... How expensive is Fnb ??? She told me it might be possible at other branches but not with their branch? Doesn't FNB have the same rules????She called her colleaque nd they both ganged up on me telling how impossible it is?? Where is the value of customers in all of that??? Please give a clear definition of migration???!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2017, 10:28
Official

Good Day

Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)