SC
Sharmilah C

1 reviews | Active since Sept 2016

10 Sept 2016, 14:08

Worst service

<p>I have never received such bad service before. Firstly i had my fnb card delivered no hassle. I then had to take a day off work to go into a branch and activate my account. When i get there the consultant and agent advised me to go to home affairs as their finger print machine cannot pick up my finger print. So they cant take the hold off my account. This was 5min before the branch had to close. I then asked them to close it. They also could not do this. I had to call a number. Did not wven get the number from them. I now took a day off work for absolutely nothing. Wow premier banking</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2016, 12:04
Official

Good Day

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)