Worst rude service I have ever experienced

Item: FNB (First National Bank)
Rating: 1
Author: Chris C

Ayavuya Mfenyana - ***** dept. on 26 April 2019 at 12:20

Received a message whilst transacting that my online purchases on my card has been blocked. I called to get info on why this was happening. The person assisting told me he was going to block my card because I am confusing him and being unclear. I was not being unclear at all. He proceeded to terminate my call after stating that "I am just going to cancel your card because you are being unclear" or something like that. Please listen to the call. if this does not get resolved I will move 2 business and personal account. The person was not patient nor helpful. He got angry and belligerent.

Helpful (0)

Replies (3)

Chris C's updateReviewer Update

26 Apr 2019, 12:38

Rf ********** 3767

Chris C's update26 Apr 2019, 12:38

Reviewer Update

Rf ********** 3767

Chris C's updateReviewer Update

26 Apr 2019, 13:08

My card has now been blocked - did not want this. I just want to know why my online purchases was blocked in the first place???? Was there attempted *****? Why was I not notified of this?

Chris C's update26 Apr 2019, 13:08

Reviewer Update

My card has now been blocked - did not want this. I just want to know why my online purchases was blocked in the first place???? Was there attempted *****? Why was I not notified of this?

FNB (First National Bank)'s replyOfficial

26 Apr 2019, 15:11

Good Day,

We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference.

A complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply26 Apr 2019, 15:11

Official