Worst Private Banking Experience

I can’t believe o spent the whole of my day doing a back and forth with my “Private banker” Vishal Binessaree due to a delays on his side while facilitating my home loan transfer from Standard Bank. I always have to follow, they sent Standard Bank a request for cancellation only for him to delay that process by the time I followed up the interest rates were already hiked up and I had a shortfall which one of the attorneys said I can send an email to terminate the process and remain with my current home loan holder.

Last week I emailed to ask for them to send a letter reversing the cancellation which he (Vishal Binessaree) said he will look into and get back to me. As usual I had to follow up today again only to be told that they no longer have a contract with the lawyers and I can find them on their website, meaning I needed to send the request myself.

I have been with FNB since 2007 when I started working and this was by far the worst experience I have received it’s actually appalling. What happened to TCF treating customers fairly. They have new appointed attorneys and what I asked was that the tell them the history and ask for the letter to be sent only for the banks to send me a screenshot of the lawyer and that they no longer have a relationship with them.

With the fees paid for private banking I did not expect such treatment and even now there is still no solution provided to by the bank or the banker.