WORST PRIVATE BANKERS AND STUDENT LOAN OFFICERS AT FNB PRIVATE SUITE

I had to have had to endure the WORST CUSTOMER Experience from FNB Private Bankers & Student Loan Officers over the past 3 weeks. From not knowing their Products to each & every one going on leave without informing the clients on the outcome. 3 weeks back I app**** for a student loan for my daughter & went thru the tedious process of filling in the applicationss with supporting validate documents incl a long call by Mandla Mariachali. During that time I kept asking does FNB pay for student loans as my daughter in doing her A-Levels in the UK. He confirmed on a voice recorded call that FNB does indeed pay these loans & made me complet the application. Victoria Soniqshui facilitated the whole process. Subsequently, Both of them went on leave few days later with no feedback on the loan, A dozen calls later while we landed in the UK to drop my daughter we find out that FNB does not pay for international school fees although I am paying for the loan. And it gets better Ayaanda Radebe advises that the other reason for decline is that the quote expired. 2 different stories from 2 private Bankers on an E-MAIL & student loan offcers who DOES NOT know FNB PRODUCTS & think its OKAY to WASTE clients time. If they from the outset knew someting about their products, this would not have been a week of wasted time & dissapointing a LITTLE Girls Dream of completing her A - Levels.After several attempts the FOLLOWING WEEK with Ayanda Radebe proceeded to assist me with my Personal Loan Application as I was in a desperate situation to pay the school to secure my daughters application. He told me it was provisionally approved and that I needed to fill the Form. He did not even have the decency to let me know he was going on leave the next day. Mind you I AM now 2 Private Bankers and a Personal Loan Officer down. More calls & email later & Vuyela who was the 3rd stand in tries to assist. That was last week with the applcation & all the supporting documents resigned and attached. To date NO Feedback on the PERSONAL LOAN - I had to rake up some deposit to pay for my Daughters Student APPLICATION & I desperatley need to pay the balance before she starts on Tuesday or I loose over 40k and her spot at the school.I WANT TO KNOW TODAY HOW FNB ATTEMPTS TO RECTIFY THIS AND PREVENT ANY MORE DAMAGE AND STRESS