Worst Private Banker experience

I was upgraded to a private wealth bank account about a year ago. FNB sells you the benefits as you have a private banker and they resolve your problems for you and you have a dedicated team at their disposal to help you with everything you could need.<br> <br> This number 1 is a lie, for everything you need to do (ie new card, cancel home loan etc) you have to be put through to another division, making the private banker a wildly overpaid routing system.<br> <br> I was recently looking to take out a new bond and attempted to reach my banker to be told she had moved to another portfolio, when I inquired why no-one had told me about this I was told it was very recent and formal communication would be going out.... I've been holding my breath for that for 2 months now.<br> <br> I am now looking to discuss the intricacies of a building loan and sent a message saying I wanted a banker assigned immediately since its been 2 months & I still don't have one. I was called by an assistant and told that sorry my portfolio doesn't get a private banker until they find another one (no time frame).<br> <br> I am livid and to think of the money I pay each month for this 'service'.<br> <br> Goodbye FNB, hello Investec