NVdn
Nicholas Van der nest
1 reviews | Active since Dec 2012
07 May 2015, 20:12
Worst possible service ever to a new customer
Error after error and just generally pathetic service throughout the application process for a credit card. Complain and you get a useless non sensical response. Twice in a row. From a dedicated complaints resolution person even. Then they use useless couriers who don't artive on home, are rude and arrogant and won't accept the same ID document that was accepted to issue the card! And even after you bring if to their attention not even a call. I really can't do business with a company like this. Save yourself the pain and deal with a proper bank instead.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
08 May 2015, 13:00Hello Njvandernest ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 679669.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 679669.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply08 May 2015, 13:00
Official
Hello Njvandernest ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 679669.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 679669.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
