Worst online/phone service after cardv theft

Hi there, we had a break-in at home and lost all bank cards. I gopt very good service from Hout Bay branch. As I like to avoid unnecessary contacts and going to any store/office I am trying to get set up online. Trying to order cards I just experienced worst service and knowledge by FNB staff. Online banking doesnt offer possiblity to order cards for specific accounts. Online banking team and premier banking tem cant answer easy questions and sends me back in queue to other colleagues who cant answers questions either. Promised call back from team leads didn't happen. I strongly recommend NOT to deal with FNB based on that experience.

As it looks FNB is happy to cash in fees but dont seem to privde any service for that!