1 reviews | Active since Jan 2017
worst online store ever!
<p>this one is quite simple...</p> <p>I ordered one thing, paid for it, and something completely different got delivered to me...</p> <p> </p> <p>There is no returns procedure and I have spent more money and time on explaining this issue to call center staff than I could care to mention.</p> <p>The Twitter presence @RBjacobs has escalated this but can also not do anything... it's just a person who acknowledges a problem... but can't assist in any way or form</p> <p> </p> <p>I have been asked on 3 separate occasions to take pictures of the delivered package and send this to them... what utter nonsense... why should a client take pictures and send evidence if a service provider does not meet the service agreement...</p> <p> </p> <p>This has been more than 48 hours and still not a single person can tell me what to expect or whats going on!</p> <p> </p> <p>Rather leave the online stores to people how show aptitude in it! FNB online shopping is *******! </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
I received a reply 4 days ago.... in four days i have not been contacted once... nothing has been done... i have had seven calls with the callcentre and was assured a return on friday that never happened.... I called back again and was assured one on monday, which again didnt happen!!
As this is a return i have to wait there to give the person the package that got erroniously delivered to me! now i have to sit around and wait for a person! I waited 2 hours longer for someone not to show up and spend 2 hours in traffic as a result of a ******* service! and for what??? nothing has happened yet?
Wish fnb could be fined for all their rubbsih empty promises!
what are you doing other that just sending messages to people on hellopeter?
I received a reply 4 days ago.... in four days i have not been contacted once... nothing has been done... i have had seven calls with the callcentre and was assured a return on friday that never happened.... I called back again and was assured one on monday, which again didnt happen!!
As this is a return i have to wait there to give the person the package that got erroniously delivered to me! now i have to sit around and wait for a person! I waited 2 hours longer for someone not to show up and spend 2 hours in traffic as a result of a ******* service! and for what??? nothing has happened yet?
Wish fnb could be fined for all their rubbsih empty promises!
what are you doing other that just sending messages to people on hellopeter?
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)