Worst Online Presence ever

Worst online presence EVER, from the 2 numbers called and the forwarded calls, to the secure chat, which was of even less use, to a system with dual addresses, even though they have my home loan and listed as residential all the way to eventually being able to get to a consultant, receiving an SMS that my number was changed on their systems and yet when I have to authenticate it still uses the old number.

Really disappointed that a bank priding themselves on their "easy-to-use" systems and remote capability has so many flaws, issues, loopholes and catch-22 situations from which there seems to be no escape. Pathetic