WC
Whaidunisa C
1 reviews | Active since Oct 2009
21 Jan 2021, 09:35
Worst online platform ever
So I logged on and used the chat option was told that I'm number 2 in he queue and an agent will be with me shortly. I requested that my accts be closed with immediate effect and all I got back was please go to the branch, I am doing this online cause I don't want to go into a branch, with the current pandemic who would want to go into a branch. I will not be liable for the ongoing charges as of today I want my accounts closed. The cheque account, the transact account, Simple save and the FNBy Savings account. My E-bucks can be given to charity.
I will also be deleting the app. If my instruction is not carried out and I am billed for any charges - I will simply dispute it.
Thanks
Helpful (0)
Replies (3)0
Replies (3)WC
Whaidunisa C's updateReviewer Update
21 Jan 2021, 11:33I just want my accounts closed - Thats it. I even called *** with my ref and spoke to Xeliswe and even she was unhelpful. This is just pathetic. Why send me a number and ref if I cannot use it.
WC
Whaidunisa C's update21 Jan 2021, 11:33
Reviewer Update
I just want my accounts closed - Thats it. I even called *** with my ref and spoke to Xeliswe and even she was unhelpful. This is just pathetic. Why send me a number and ref if I cannot use it.
WC
Whaidunisa C's updateReviewer Update
26 Jan 2021, 01:54 To date still no update and no attempt to contact me. I get an email from Jason stating that if I was not contacted, I should respond and I did that but still no response. Customer care is clearly gone down the drain in SA.
WC
Whaidunisa C's update26 Jan 2021, 01:54
Reviewer Update
To date still no update and no attempt to contact me. I get an email from Jason stating that if I was not contacted, I should respond and I did that but still no response. Customer care is clearly gone down the drain in SA.
WC
Whaidunisa C's updateReviewer Update
05 Feb 2021, 05:24I got a response stating that I should send my details which I have done and till now I still dont have a response.
This is why I dont want to deal with FNB at all.
This is why I dont want to deal with FNB at all.
WC
Whaidunisa C's update05 Feb 2021, 05:24
Reviewer Update
I got a response stating that I should send my details which I have done and till now I still dont have a response.
This is why I dont want to deal with FNB at all.
This is why I dont want to deal with FNB at all.