WORST OF THE WORST BANKING SERVICES!!!!

<p>I COMMITED MY LOYALTY TO FNB FOR THE LAST 2-3 YEARS THINKING HAVING A CHEQUE ACCOUNT WOULD BENEFIT ME . TILL I MADE USE OF THEIR BANK SERVICES AT CLAREMONT AND PAROW BRANCH THE LAST STRAW WAS DEFINITELY AT THE CLAREMONT BRANCH IN CAPE TOWN.</p> <p> </p> <p>WHAT I DONT UNDERSTAND IS TO WHY THEY ISSUE TICKETS REGARDING SENARIOS YOU HAVE AS A CUSTOMER STIPULATING THE ESTIMATED TIME WAITING PERIOD HOWEVER YOU WAIT MORE THAN 30 MINS FOR SERVICES FOR A SIMPLE THING AS A BANK STATEMENT. YES THERE IS OTHER SERVICES SUCH AS INTERNET AND CELLPHONE BANKING HOWEVER I FEEL AS ANY CUSTOEMR YOU HAVE A RIGHT TO CHOOSE THE SELECTIVE SERVICES WHICH SUIT YOUR NEEDS.</p> <p>ON 3 OCCATIONS IN MID JANUARY I VISITED THE BANK REGARDING A QUERY I LODGE AND I GET MY TICKET WITH A ESTIMATED 10MIN WAITING PERIOD ON IT ONLY TO WAIT 25 MINS BEFORE I WALKED OUT BECAUSE THERE WAS ONLY 2 CONSULTANTS ASSISTING CUSTOMERS AND 2 OTHER DOING PAPER WORK AND SHOWING CUSTOMERS AWAY BECAUSE THEY TO BUSY TO DO VERY THING THAT KEEP FNB ALIVE AND THAT IS RENDERING QUALITY SERVICES. THE TREATMENT GOES BASED ON HOW YOU LOOK. WHEN SERVICES IS BEING RENDERED IS COLD AND UN INVITING AND NOT TO MENTION THEY CANNOT PROVIDE PROPER EXPLANATION RATHER THAN SHIFT AWAY TO SOMETHING THEY MIGHT KNOW ABOUT.</p> <p>THEY ALSO OBLIGATED TO ADVISE YOU THAT A CUSTOMER WILL RECEIVE A SURVEY WHICH I WILL NEED TO RATE THE LEVEL OF SERVICE BUT I GOT NOTHING FROM THEM ON ALL OCCATIONS VISITING THE CLAREMONT BRANCH NEXT TO CAVENDISH SQUARE.</p> <p> </p> <p>I WENT IT TO GET A BANK STATEMENT ,UPDATE CELLPHONE AND INTERNET BANKING. I ONLY MANAGE TO WALK OUT WITH A STATEMENT AND UNRESOLVE QUERY RELATING TO A UNAUTHORISE USED FOR A PURCHASE WHICH STILL I HAVENT HAD ANY FEEDBACK ON.</p> <p> </p> <p>I WILL CLOSE MY ACCOUNT WITH FNB SOON AS I GET A FREE DAY TO DO SO.</p> <p> </p> <p>ALFONZO PETERSEN</p> <p> ********** </p>