WORST/ NO SERVICE AT FNB REGARDING *****

***** was committed on my account on 20 March 2021. My whole account emptied in 2 minutes. It was said I will get feedback within 4 to 5 days. I never heard anything back. Tried to phone multiple times but either the person on the phone can't help then transfer me and call gets cut, phone different numbers and departments but the line just goes silent, did life chat but the consultant also couldn't help, emailed my private banker and didn't hear back from him, submitted a complaint and nobody got back to me. I want to know what's going on and when I can get my money back! How can I get answers and results! Worst service ever!!!