hK
hermanus K

1 reviews | Active since Jun 2016

01 Jun 2016, 10:23

worst network provider

<p>ive had a fnb connect comtract for +/- 5 months and in that time i had nothing but problems with it. I have contacted 3 times already and get different stories everytime. Ive no cancelled the contract and yet they still charged a cancelation fee. From taking the contract that they offered me and porting my number from MTN it was the worst experiance ever. Now that its canceled i am trying to port my number back to MTN but i cant as for some reason my airtime balance is sitting at 0ver -R38000. take note no new phone was taken or recieved on this contract. i contacted them again to ask what is going on and was informed it was a error message on their side. i was happy with that reponse but the fact that it could take up to 48 hours to resolve is pure nonsense. as i cant port nor make any calls</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2016, 10:44
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 934885.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)