worst most inefficient bank in South Africa

2 people in the queue under lunch hour banking times. 1 person working, bank then filled up with many customers having to walk away after an hour I was still in the queue with only 1 person infront of me being serviced. I understand this is a small branch buy honestly the banking fees you charge are enough to cover additional employees. I then after an hour need to do my job due to me waiting in excess of an hour where I am rudely interrupted by your collections lady telling me to get off my phone in an unacceptable tone of voice with no manner what soever. I'll be closing my FNB account thanks.