TA
Tyrone A
1 reviews | Active since Feb 2021
04 Jul 2023, 13:07
Worst loans department seen in years.
What a struggle. App**** for a loan on Friday morning. No progress seen. On Monday, finally get an SMS telling me to mail them my contract docs. Docs that I don’t have because they never sent them to me. Spend the entire Monday in secure chat following up, only to continuously be told that they’ll send me my contract. Never happened though. Today has been spent in secure chat again. Not a single person is able to help Keep being told to wait for the email with the contract. As if loans department just says that so they can end the chat and forget about you.
Truly pathetic service. Imagine calling 3 days of actual non service “premier”.
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Replies (5)0
Replies (5)TA
Tyrone A's updateReviewer Update
04 Jul 2023, 13:14Latest:
“Kindly please note I can not generate it as that loan was cancelled and you need to re apply
declined to be reloaded
contract and mismatch on 3rd parties”
If I didn’t follow up manually, every half an hour, there would be no way of knowing this.
Thanks FNB, for showing how little you care about the services you provide, that you leave it up to the customer to follow up and find out that your services fail for such vague reasons.
“Kindly please note I can not generate it as that loan was cancelled and you need to re apply
declined to be reloaded
contract and mismatch on 3rd parties”
If I didn’t follow up manually, every half an hour, there would be no way of knowing this.
Thanks FNB, for showing how little you care about the services you provide, that you leave it up to the customer to follow up and find out that your services fail for such vague reasons.
TA
Tyrone A's update04 Jul 2023, 13:14
Reviewer Update
Latest:
“Kindly please note I can not generate it as that loan was cancelled and you need to re apply
declined to be reloaded
contract and mismatch on 3rd parties”
If I didn’t follow up manually, every half an hour, there would be no way of knowing this.
Thanks FNB, for showing how little you care about the services you provide, that you leave it up to the customer to follow up and find out that your services fail for such vague reasons.
“Kindly please note I can not generate it as that loan was cancelled and you need to re apply
declined to be reloaded
contract and mismatch on 3rd parties”
If I didn’t follow up manually, every half an hour, there would be no way of knowing this.
Thanks FNB, for showing how little you care about the services you provide, that you leave it up to the customer to follow up and find out that your services fail for such vague reasons.
TA
Tyrone A's updateReviewer Update
04 Jul 2023, 13:21Now app**** all over again. Hopefully this time round they can actually process the application.
TA
Tyrone A's update04 Jul 2023, 13:21
Reviewer Update
Now app**** all over again. Hopefully this time round they can actually process the application.
TA
Tyrone A's updateReviewer Update
04 Jul 2023, 16:31Update:
After 3 days, we have finally reached a completion.
I suspect Hello Peter complaints team have had a hand in this matter, so I will increase the rating I gave.
It’s still worrying that it took 3 days and multiple resubmissions to get anywhere, but at least at some point there was quicker action.
After 3 days, we have finally reached a completion.
I suspect Hello Peter complaints team have had a hand in this matter, so I will increase the rating I gave.
It’s still worrying that it took 3 days and multiple resubmissions to get anywhere, but at least at some point there was quicker action.
TA
Tyrone A's update04 Jul 2023, 16:31
Reviewer Update
Update:
After 3 days, we have finally reached a completion.
I suspect Hello Peter complaints team have had a hand in this matter, so I will increase the rating I gave.
It’s still worrying that it took 3 days and multiple resubmissions to get anywhere, but at least at some point there was quicker action.
After 3 days, we have finally reached a completion.
I suspect Hello Peter complaints team have had a hand in this matter, so I will increase the rating I gave.
It’s still worrying that it took 3 days and multiple resubmissions to get anywhere, but at least at some point there was quicker action.
TA
Tyrone A's updateReviewer Update
04 Jul 2023, 16:35Unfortunately it doesn’t look like I am able to alter or delete my review. However, after my review, it looks like swift actions were taken as my latest application was resolved within a couple hours instead of days. When it gets handled properly, it looks like resolution can be achieved without being too torturous or terrifying.
TA
Tyrone A's update04 Jul 2023, 16:35
Reviewer Update
Unfortunately it doesn’t look like I am able to alter or delete my review. However, after my review, it looks like swift actions were taken as my latest application was resolved within a couple hours instead of days. When it gets handled properly, it looks like resolution can be achieved without being too torturous or terrifying.
TA
Tyrone A's updateReviewer Update
04 Jul 2023, 16:37I now verbally change my rating to 3 stars.
If my latest interaction was my only one, it would be 5 stars. But the amount of time and effort it took to finally get here brings it down.
3/5, mostly a scary time, but we got there in the end.
If my latest interaction was my only one, it would be 5 stars. But the amount of time and effort it took to finally get here brings it down.
3/5, mostly a scary time, but we got there in the end.
TA
Tyrone A's update04 Jul 2023, 16:37
Reviewer Update
I now verbally change my rating to 3 stars.
If my latest interaction was my only one, it would be 5 stars. But the amount of time and effort it took to finally get here brings it down.
3/5, mostly a scary time, but we got there in the end.
If my latest interaction was my only one, it would be 5 stars. But the amount of time and effort it took to finally get here brings it down.
3/5, mostly a scary time, but we got there in the end.