GF
Guy F

1 reviews | Active since Aug 2016

02 Aug 2016, 10:56

Worst internet app by far!

<p>Can you believ this - FNB agrees limits and security measures with the customer. But they have others security levels that they don't discuss or even mention to you. Until... when you suddenly find that they have reduce you limits without notifying you because you are signing into your bank account from your same laptop but not from your work server but your home server!</p> <p>Now, how cool is that for FNB getting your back?</p> <p> </p> <p>Not to mention that you're trying to get an urgent payment out!</p> <p> </p> <p>Go to the branch. They cant help - they have to call the help desk. who cant help they have to escalate the problem.</p> <p> </p> <p>Short story - after two hours they find a "band aid" solution. Dont complaim, be happy :)</p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2016, 12:08
Official

Good day Darksky,

Thank you for making contact with us.

This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: 983786

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)

GF
Guy F's update16 Feb 2017, 21:16
Reviewer Update

It is now 16 February 2017 and there has been no further reply from FNB but to say, on 2 August 2016, that my reference number is 983786 - "We will look at the matter and provide feedback soon."

They really aren't in a rush to solve an customers concerns!!!