Worst insurance, ************* and unreliable

I made a claim on the 21st of February 2024 and being involved in a car accident, I have been making follow ups on the progress of my claim and it's been a nightmare I never get answers all I get is that they are still waiting for feedback from the committee. When they got feedback I was told they need to appoint an investigator and they did and the investigator handed them the report on the 19th of April 2024 and I had to call multiple times asking for feedback and they kept telling me they are still waiting for the report from the CIG until I forwarded them the email I got from CIG stating that the report was submitted. Then on 24th of April I was told that the report was submitted to the committee to be reviewed on Friday but to day is Monday and there is still no report and I have request the line manger to call me from last week till today the 29th of April and no one want to call me and update me. Fnb insurance has no respect to it’s customers and they are so *********** and inconsiderate