WORST FNB SERVICE.

FNB service is the worst i ever experienced, on monday the 27 of July i completed a new private wealth application with one of the sales person, everything went smooth as we were finalizing the application until after the call when i open my email to check Bank welcome letter and realized that a premier account has been successfully opened, i was surprised but i never thought it'd end up putting me in the situation im at today. I thought the issue could be easily solved since the card is going to be delivered in +-5 days, Then on Tuesday i called the very same number that called me the previous day but it couldn't get through the right department, some of the consultants listened to me but because they don't deal with my specific issue, the only thing they could do was to transfer me to the relevant department but i kept going back to the irrelevant department, at that point i was starting to get frustrated as i could not get hold of the relevant department although im calling the specific department number, that day i ended up not getting any help, then i decided request a call by filling the call me back form on the website, well the following day Wednesday i thought someone will call me since i also received sms of acknowledgement, but nobody called me,i even attempted to call them without any success. Today is already Thursday im writing this review nobody got back to me, i don't understand how you handle the business, like im wondering what will happen when im upgraded to the private wealth and paying high bank fees, is this how you treat all your customers. You know im very stressed now, im thinking of dropping FNB and Try Next Door if the weekend pass without getting a call you promised, im done, i will be moving forward to the business that values their customers.