WORST FNB SERVICE

Good day. I have opened my account with FNB in May 2019, where I asked the consultant who were assisting me that I want to open an Golden Fusion account. I was informed that I was under debt review (which I weren't) and I took the proof to them. In September 2019 I e-mailed the proof again to then and my status have not been amended on their system, which they informed me only in November. The consultant informed me that they will give me call with the next few days and am I still waiting for a call from FNB. I was told that FNB are the best bank to bank with as they have the best customer service, oh but were I wrong to move to FNB. I have never received such poor service