1 reviews | Active since Dec 2017
Worst FNB Experience
I’ve been calling in multiple times to the FNB Forex department and visited their Branch in Weider Valley Sandton (spoke to Cedric who hasn’t bothered returning my call or checking if my issue was resolved).
It’s been 4 days of calling every day and sending various emails. I’m still in the same position with no resolution, instead “our banker” cannot be located by the FNB staff not responding to calls or emails sent to her. Ridiculous!
I’ve banked with FNB my whole life and even convinced my partners to bank with FNB. Can’t wait to get this resolved so we can switch our accounts.... worst service at all levels by FNB - not even a response from anyone!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)