CL
CP L

1 reviews | Active since Nov 2016

26 Nov 2016, 20:02

Worst FNB Experience

<p>On the 25th of Nov 2016 I made several internal transfers on my FNB app banking. As a private client - I have never experienced so much issue to access my own money and best of all if I cant access it, FNB take it! I have made a fixed arrangement with Charlotte Mavimbela (Nimble Group) to settle my smart device account in full on the 10th of December 2016 - however FNB still choose to just take R1000 from my cheque account! Apart from that when i tried to access my account on my smart device through the FNB app on the 25th the afternoon - I could not. After a phone call i were informed that my app access were blocked for 48 hours due to 'security reasons'. Last month I made a payment from my FNB to another FNB individual - after several phone calls later the client received her funds, 6 hours later! What is the use of banking with FNB if one cant ACCESS your own funds and have so many restrictions? Furthermore if an account were handed over - is there NO communication between FNB and the company handling the account? If my R1000 is not back in my account within 24 hours - i will close my private account on Monday the 28th of November 2016 and take my banking to ABSA.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2016, 12:28
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)