WORST FNB ***** department

I had a ***** case opened on the 17 October 2025. i send ALL Required Documents and i was told in 10-30 working days i will have my final answer. i was told i will be kept updated on what is happening but I at the end have to go to bank to call what is going on. its already been 33 Days and they still don't want to give me any update. our ***** investigator name Xolani Mavimbela Just keep sending me same email over and over [3 times already]. I think i need to take it up with Ombudsman because no one is getting back to me. WORST SERVICES EVER FROM ***** FNB DEPARTMENT. and I am a Good Private Client of them. what kind of services is this???????