WORST FNB BANKERS TO ASSIST THEIR CLIENTS

I have had it with the bad service that i received from FNB. Last year i app**** for a revolving loan. Everything went well, FNB assisted me quickly, but the money was not available, yet the initial fee was taken, which is correct, on top of the initial fee a debit order was taken twice. I then went to the bank and informed them that i did not receive the loan but debit orders are being taken. The banker assisted me and managed to log a query. The money was then available. Afterwards the normal deductions went on as i then have transfered the revolving loan into my account. Two of the Debit orders from my cheque account has never been deducted from my loan. I then contacted FNB via the app and explained to them the problem. I spoke to Rendani and explained to her the problem, yet nothing has been done. I then spoke to Nokukhanya, and explained to her the problem, yet nothing has been done. After a few days i spoke to charity, yet the problem was not resolved, yet again i contacted the bank and chat to Ntombi and again explained the problem, Ntombi informed me that she escaleted the query and will call me as aoon as she received feed back. (Atleast these people understood what the query was all about) now for the worst service ever. Today once again i tried to get my query resolved and contacted the bank, i spoke to Molelekoa, started to explain, she send me a message informing me of a few of the deductions which was made, which i am fully aware, and after that message the banker was disconnected. I was routed to a new banker with the name of Boitumelo what a disaster, the banker informed me, that he will check the previous chats and try to assist me, i was relieved, because now i dont need to explain the problem, oh boy was i wrong. The more i am explaining that 2 (two) debit orders which was taken from my bank account, was not allocated towards the loan, the more the banker tells me, that i can only withdraw money once my loan reach the amount of R1700.00. I really got frustrated and annoid. I even asked him to log into the loan and check for himself, after i have send him many screen shots explaining over and over again. I eventually told him that i am tired of wasting my time and will take this further. I really did not want to post my complaint here, but i really have no choice. I need this to be sorted out. This has been going on from August 2020 up and till now. Im fed up.