Worst FNB Atm experience ever

The worse experience I have ever had in my life.I withdrew cash at an FNB Atm in Lenasia south and no money came out of the ATM.The incident took place on the 20/09/2023 and today is the 09/10/2023 and I was told that the money would be back in my account after 5 days.I went into the branch,FNB trade route mall twice and was told that within 24 hours the money will be paid back into the account however,19 days later and not even a phone call to say that they are going to pay my money.The service I received was the worse ever and all my debits bounced due to not having sufficient funds.Its really sad how FNB staff make their customers fools.