Worst first-time user experience ever

I recently got an account with fnb on the 3rd at their Ghandi Square brunch assisted by Brain and he told me all I had to do was download the app. Yesterday I try to register for their online profile which is a long and frustrating process on its own, with no success I call their support line and I am told I need to go to an atm to activate my online banking profile. like how much of an inconvenience can one bank cause? So now I have to not only forcibly go to an atm I still need to call in using my airtime to get my device verified by their call center. Honestly, this is the worst banking service I've ever experienced especially as a new user. Your call center against Tshepiso is rude!!!