Worst experience with Fnb Forex

FNB l have a problem someone called Johan from Fnb Forex phoned me and failed to identify himself well to me. He asked me my surname and asked me why l was sending money to China and because l was not sure l exchanged my phone with a woman who was next to me then she talked to him and he said to her who are you she said l am the wife. then the lady said you are a ****. Then they started swearing at each other that Johan also swearing back then with him swearing back it made all of us think it is a *******. At last he said you going to need me my name is Johan. then l tried to use my card and l saw my account is frozen. Now l went to Wynberg Branch Cape Town they phoned him and he spoke to me laughing saying now you came back to me. l told him l have been ****med before especially towards monthend people phone with different issues. He then said to me bring your ID and passport and then l did. Then he said to me bring ID for the woman who sweared at me l said to him she is just a stranger l know how can l bring her ID. He insisted on my wife and swore that he want to fix that woman. How? l don't know. He said he will not unfreeze my account until l find that woman's documents but it is only me with fnb account. that woman is not involved he said it is your wife but l don't have a wife. So is Fnb intimidating customers or what? I am not a ******** and l dont know my offence. This man is cruel retrieve my conversation with him. he took long with that woman which bank phones a client and concentrate on another person who they did not phone. That is why we thought he was a ****. No bank employee has ever sweared at people but he did and we thought it is a ******* who is bored that we noticed him. The bank tellers told me he is the one with powers to unfreeze my account. They phoned him and he hung up on me insisting to have that strangers ID. Now as customers we need to worship the people who phone us and fail to speak to us in a business manner that we end up thinking they are ******** what has that woman have to do with my bank account that l need to go and beg for her ID and besides on what grounds can she give me. If l don't give him that woman's account it means l have lost my money to fnb. I am not a ********. If sending moneygram is a crime why do they allow it because receipients are added in the bank. My attempts to send was unsuccessful but he froze my account. People should stay away from such banks they freeze your money if you dont communicate well with them.