Worst experience with FNB ***** claims department

If I could give a 0 star rating I would, I've logged a ***** claim have been told to not follow up and was given exact dated of when I'll get a call back, those dates have come and gone and still nothing, this morning I've been on 3 calls of 30 minutes each and every time I get through the agent is dead silent on the other end. Apparently, it takes up to 30 days to get feedback on a claim, it's day 24 and my claim has not been touched or worked on. I was willing to wait the 30 days out but when I'm promised a call back with an update on a certain date, I expect to receive a call back. As I am typing this review I am sitting on a call with dead silence on the other for over minutes, just waiting for this one to drop the call too. And to top it all off, while I've got an ongoing ***** investigation, the sales team still calls to sell you extra products