1 reviews | Active since Nov 2014
WORST EXPERIENCE WITH A BANK - NO CLIENT SERVICE
<p>Apart from the fact that FNB refuses to close a transactional account that I no longer want, they wont assist with a simple request for a letter. I want a letter stating that I requested they close the cheque account and the reason they refuse to do so, NOT THE TERMS AND CONDITIONS. A consultant from the Campus square branch promised to call me back after speaking to his manager regarding my requerst and a week later... still no feedback. Disgusting that you only get results/ feedback once you complain!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)