worst experience. no response from from the consultants

I went into FNB brackenfell branch on November 1st and app**** for a personal , business and credit card,

I still dont have any response from the bank.

I got accounts with standard bank but FNB guys told that they will give me benefits from FNB . i moved all my business and personal accounts from standard bank to FNB.

But this is the worst experience i ever had. They took 15 days to process my credit card application and i dont have any response yet. I sent 2 emails to the service consultant that processed my application at brackenfell branch but he doesn't even respond to the email. Not sure if this is how these guys treat the customers. If i go to store to find out the status, they said that they will update me but no update yet