Worst experience in my life - Covid-19 application

Since applying for Covid-19 relief in mid Apr 2020 and after countless contact with FNB before AND after my previous review on HelloPeter, I still have no clarity on my application. I am tired of hearing the words "we have escalated it" or we are waiting for the Covid-19 Team to get back to us. I have now been on Level 5 of 6 for two weeks and still waiting for my relief account to be opened. Still "waiting for the Covid-19 Team's response" .... I was hopeful when I received an SMS today from FNB directing me to my App or Online Banking for their reply, but was yet again disappointed to find absolutely nothing to this effect. What is my next course of action? I am now officially "gatvol".