Worst experience from FNB

I received a brand new Credit Card new accout, activated everything and it dont work so I started phoning the Credit Card department and i got referred to another and on and on and on.

No one can give me an answer on what is going on with my account, i got the card to use for now for a specific reason due to the fact that I did not want to make a bank loan. I have been using abou R500+ worth of my money to contact FNB without any luck.

This is the worst service I have ever experienced in my life.

I now wonder if Fnb is going to reimburse me for the money that I spent to call them, it is actually easy to check how much I spent on airtime, just log into my accout and see for yourself how much I had to buy.

I need a answer on my account asap because this is really bad for a bank that states that they are the best in helping customers