Worst experience ever with Sam.

Thia morning on the 29th of August 2020 I went to FNB Soshanguve Crossing to get my Banking App to be activated and I was welcomed by a consultant named Sam. I met him and explained what the challenge was with my app and he said he will assist me then we went to the computer by the door and I must say Sam does not seem to know what he is doing. He asks me to put in a pin then he leaves then attends another customer then he comes back then leaves me alone to be with another customer, he then leaves goes outside I have to look for him then he comes back and asks me to put in a pin again then he leaves then I just could not take it anymore. I left I have had the worst experience with FNB in the past 3-4 weeks first it was the debit orders then the app is not working now Sam.