Worst experience ever registering my company through FNB

So i got referred to FNB to handle my new enterprise registration WORST decision i ever mad.After a week of no response after sending in my documentations I decided to follow up myself.To my surprise the documents was received but not forwarded to the correct persons for registering.So i send it again and again it hasn't been updated.Now this is the fourth time of me as the client phoning in to follow up on this and that is what you call customer service.Now i find out who the person is handling the registration i request to be put through to her no she doesn't take calls. Okay so i log a callback from her to me after almost a whole day went by no call received. THIS IS THE WORST SERVICE I EVER RECEIVED. And still i dont have answers