1 reviews | Active since Oct 2014
Worst experience ever - PayPal Withdrawal
I've made the worst mistake of my life when I asked a friend to deposit money into my Paypal account that is managed by FNB South Africa. After several unsuccessful attempts due to very poor instructions, I managed to link my Nedbank account to PayPal. After 24 hours the account was verified. I tried to withdraw the funds to my account but all I got was errors and no withdrawal. I then decided to remove my Nedbank account and add my Absa account. What a disaster! All I got was a message next to account (Verification pending) I called FNB PayPal call centre spoke to a gentleman, then a lady and was promised email responses. NEVER received the emails .I then changed back to my Nedbank account. (Verification pending)!!!!! for 4 days now. I phoned the call centre again, listened to the same stupid tape message, third consultant. She explained that they need a bank statement to verify my account. I am on leave, got statements from both ABSA and Nedbank via Internet and forwarded it to her. Apparently that is not good enough. I am leave and not close to a bank so NO HELP.I have money in my PayPal account, cannot withdraw it, and no help from FNB. Worst, worst bank and support ever !!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830169.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830169.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
