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buyi G

1 reviews | Active since Jun 2017

20 Jun 2017, 09:17

Worst experience ever - PayPal Withdrawal

<p>I've made the worst mistake of my life when I asked a friend to deposit money into my Paypal account that is managed by FNB South Africa. After several unsuccessful attempts due to very poor instructions, I account was verified. I tried to withdraw the funds to my account but all I got pending verification. I then decided to contact Paypal and I was told that everything was verified on their side and I should contact FNB. I went to the branch thinking maybe there was a step that I had missed, but I was told by FNB consultant that it was linked and all proper steps were followed therefore I should contact Paypal again as they are responsible. What a disaster! All I got was a message next to account (Verification pending) I called FNB PayPal call centre spoke to a gentleman, then a lady and was promised email responses. NEVER received the emails. It’s been 2 weeks now and still I have not been assisted as I have been sent from pillar to post. I phoned the FNB call centre again, listened to the same stupid tape message, third consultant. He explained that I need to call Paypal and they need to charge me R1 in order to verify my account. I have money in my PayPal account, cannot withdraw it, and no help from FNB. Worst, worst bank and support ever, seems as though no one is trained both from FNB as well as Paypal call centre agents about the Paypal service</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2017, 09:33
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)