Worst experience ever by the bank that CANT HELP YOU

Not even a week goes by and the service received from FNB is appalling.First the courier company cancels the delivery of my sim card because they obtained a number that isnt mine and obviously couldnt get a hold of me.They then deliver my card at the incorrect time.You should get rid of them as they are damaging your brand.Today I receive an SMS saying my card is active but when I attempt to use this it i was not able to.I made numerous calls and have been told there a hold on my card when I spent an hour and a half at the menlyn maine branch waiting for a consultant and submitted the relevant documents to Kgahliso Ntlhane Why was I sent a message saying the card is active if this isnt true?I am a new client and I feel that this is the biggest mistake that I could have made changing banks Thanks for the embarrassment and inconvenience caused as I couldnt even purchase airtime or load my Gautrain card to exist a station,another human had to assist me or I would have probably had to sleep over due to FNB negligence.Worst experience ever with Fnb.I called In and the people that could assist has knocked off duty for the day.Clearly FNB wasnt helping me.Sad that the people entrusted to represent the brand can damage it so badly.My experience goes against FAIS and treating customers fairly as If i knew this would happen i would have stayed with my previous bank.Once this hold is uplifted I am considering ending my relationship with FNB fasted then I started this. I am not sure of the name of the last gentleman that I spoke to but I will give him credit as he tried to calm me and uphold your values