Worst experience ever

<p>I decided to change to FNB due to all the advertising, but I really regret this. Everything has a terrible experience. I had to apply for a credit card a few time and the card has still not been delivered after almost 20 days. I had to submit the same documents about 4 times. When I call the call centre, I am just put through to all lines and end up not getting any assistance as no one can help. The staff dont know their products and dont help. I tried applying for a sim card this morning and got no luck on the internet. After spending more than 30 minutes on the line with the call centre and being put through to different departments, nobody knew where the sales department was, and this was after me following voice prompts to the sales department</p>