1 reviews | Active since Aug 2019
Worst Experience Ever
Worst experience every.
Had an issue with my bank card 2 days before I was due to leave the country. After a lot of back an forth with my "team of bankers" trying to get a replacement or something, I was refered to the FNB Forex branch around Menlyn. To cut the long story short I didn't get any help from FNB I then just reverted to using the bank I had just left Capitec to arrange for a credit card. While I was out of the country I emailed the Premier banking team request for a replacement card that I was hoping to receive in a few day upon my return to ZA. Emailed on the 4th August 2019 and today its the 19th and I still don't have a card, not so much as a response from FNB to my email. Had it not been for my Capitec account I would have never left the country as I would have not had any way to access any of funds.
Only Now on the 19th my card is ordered. I need to wait an additional 3 to 5 days.
I honestly regret moving from Capitec
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints
***